Tech Support Contact

In order to best service and support our scales we have two types of support contact.  We need to know if your scale is still 'new',  meaning you purchased it in the past 60 days or if your scale is more then 60 days old.   This way we can know if the problem is likely shipping/transit related or if the problem might be more of a long term issue.

Please select the correct option below:

For support on scales that are LESS THAN 60 DAYS OLD PLEASE CLICK HERE

For support on scales that are MORE THAN 60 DAYS OLD PLEASE CLICK HERE

If you do not own a My Weigh Scale please use the General Contact Form

**If you feel your scale is truly beyond troubleshooting or recalibration, please follow the warranty instructions for your scale.